Starfleet Releases the 2021 Smart Decision Guide to Restaurant Management and POS Systems

Starfleet Research, the leading provider of best practices IT research and recommendations for the hospitality industry, has announced the release of The 2021 Smart Decision Guide to Restaurant Management and POS Systems.

The Smart Decision Guide reflects the current state of the industry, focusing on how restaurants are utilizing next-generation technologies to adapt to the new normal — and prepare for a brighter future.

The 2021 Smart Decision Guide to Restaurant Management and POS Systems marks the sixth edition of this popular title, widely regarded as the industry’s most authoritative and comprehensive how-to resource for maximizing success with restaurant point of sale (POS) systems and related technologies.

Previous editions have been downloaded by thousands of senior hotel executives, general managers, revenue managers, IT directors and other decision makers seeking to upgrade their hotel technologies and have served as an invaluable resource. In fact, 92% of hotel executives rated the previous edition as “valuable” or “very valuable.”

The 2021 edition is completely revised, updated and expanded from previous editions. Forty-three pages in length, it explores the benefits of a next-generation POS systems in the context of a world rife with uncertainty in the near-term but also with a growing sense of optimism about a not-so-distant future when restaurant dining returns to pre-pandemic levels. While restaurant owners and operators could not have predicted the devastation that befell their industry over the past 12 months, forward-thinking hoteliers can imagine and prepare for the future that awaits them on the other side.

This updated Smart Decision Guide offers a roadmap for utilizing next-generation restaurant management and POS systems to adapt to the new normal — and prepare for that brighter future. Rather than attempt to navigate the continued uncertainties of the current environment, it takes a long view of the emerging trends and technology advances shaping the evolution of restaurant operations. It includes insights for evaluating solutions, practical guidance for making the right selection and pointers for maximizing the value of investments over time.

“If there is a silver lining to found in recent events, it is that the pandemic has accelerated digital transformation in the restaurant industry,” said Jeff Zabin, Research Director at Starfleet Research. “While many restaurant owners and operators were already becoming increasingly focused on technology-enabled business initiatives — implementing solutions to, for example, streamline operations, control food costs, optimize staffing, automate inventory management, speed table turns and improve data-driven forecasting and analysis — the immediate aftermath of the crisis kicked technology innovation and adoption into high gear.”

The research is based on data collected from 288 qualified survey respondents. The content was independently produced, providing for unbiased, fact-based information. The underwriters of the new Smart Decision Guide, all of whom also participated as underwriters of previous editions, are the following industry leaders: Agilysys, Infor Hospitality, Oracle Food & Beverage, Toast and Upserve.

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